Purpose

This policy sets out what our software may not be used for. It applies to everyone using a Falcon Nest product, and breaching it is a material breach of the Terms and Conditions.

We keep this list short and specific rather than long and vague, so you can tell in advance whether your use case is acceptable. If you are unsure, ask us at billy@falconneststore.com before you build on it.

You must not:

• Create or use a synthetic voice of a real person without their documented, informed consent
• Impersonate a real individual or organisation in order to deceive
• Use a voice agent without disclosing that it is automated, where the caller would reasonably expect a human and disclosure is required by law
• Record a call in a jurisdiction that requires consent without obtaining that consent

You must not use the software to:

• Break any applicable law, or facilitate someone else doing so
• Commit fraud, phishing, or social engineering
• Make unsolicited automated calls in breach of telemarketing rules such as PECR, the TCPA, or an equivalent
• Harass, threaten, defame or intimidate
• Produce content that sexually exploits children, incites violence, or promotes terrorism
• Infringe intellectual property or misappropriate trade secrets
• Handle special category personal data without an appropriate lawful basis and safeguards

You must not:

• Circumvent concurrency, seat, credit or rate limits
• Share licence keys outside the licensed organisation
• Attempt to access another tenant's data
• Probe, scan or load-test the platform without our written agreement
• Resell or white-label the service unless your contract permits it
• Extract our models, prompts or indexes for use in a competing product

Our software produces AI output that can be wrong. You must not present it as a substitute for professional judgement where a mistake causes serious harm.

Specifically, do not use it as the sole basis for medical diagnosis or treatment, legal advice, credit or insurance decisions, employment decisions, or the operation of safety-critical systems. Keep a human in the loop.

Where we become aware of a breach we will normally contact you first and give you a chance to fix it.

For serious breaches — anything unlawful, anything harming another person, or anything threatening platform integrity — we may suspend access immediately and without notice, and we will tell you why. Where we are legally required to report something, we will.

Repeated or deliberate breach results in termination without refund.