This document forms part of the agreement between you and FALCON NEST TECHNOLOGIES LTD ("Falcon Nest", "we", "us"), a company registered in England and Wales under company number 17384940, with its registered office at 37 Croydon Road, Beckenham, BR3 4AB, United Kingdom.
By placing an order, creating an account or using our software, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.
We license software on a subscription or one-off basis, as described on the relevant product page at the time of your order. The product page, including its stated specifications and limits, forms part of this agreement.
We may improve the software over time. We will not materially reduce a specification you are paying for during your current term. Where a change is breaking, we give at least 30 days' notice to affected customers.
Subject to payment, we grant you a non-exclusive, non-transferable, revocable licence to use the software for your own business purposes, within the limits of the plan you purchased.
You may not:
You are responsible for activity under your account and for keeping credentials and licence keys confidential. Tell us promptly at billy@falconneststore.com if you believe an account or key has been compromised.
We may suspend an account without notice where we reasonably believe it is being used unlawfully, is compromised, or is causing harm to the platform or other customers. We will tell you why as soon as we reasonably can.
Prices are shown exclusive of VAT and other applicable taxes, which are added at checkout based on your billing location.
Subscriptions renew automatically at the end of each term until cancelled. We charge the payment method on file on the renewal date. If a payment fails, we retry and notify you; if it remains unpaid after 14 days we may suspend the subscription.
One-off purchases are charged in full at the time of order.
Where you are billed by invoice, payment terms are 30 days from the invoice date unless agreed otherwise in writing.
You may cancel a subscription at any time, effective at the end of the current billing period. Your Refund and Cancellation Policy rights, including statutory rights where you are a consumer, are set out in that policy and are not reduced by these terms.
You retain all rights in the content you provide, including audio, transcripts, source code and documents. You grant us only the licence necessary to operate the software for you.
We do not use your content to train shared models. Our processing of personal data is described in the Privacy Policy and, where we act as your processor, in our data processing agreement.
Availability commitments depend on your plan. Best-effort and target figures are stated as such on the product page and do not create a contractual remedy. Contractual service levels apply where you are on an Enterprise plan or have added Priority Support, and are set out in the Service Level Agreement.
We warrant that the software will perform substantially as described on the product page. We do not warrant that it will be uninterrupted, error free, or that its output will always be accurate — this is AI software, and you remain responsible for reviewing output before relying on it for a consequential decision.
Nothing in this agreement limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Each party's total liability in any twelve month period is limited to the fees you paid in the twelve months before the claim arose.
This agreement runs while you hold an active subscription or licence.
Either party may terminate for material breach if the breach is not remedied within 30 days of written notice. We may terminate immediately for non-payment after the notice period in section 5, or for a serious breach of the Acceptable Use Policy.
On termination you must stop using the software. We will make your data available for export for 30 days, after which we delete it in line with our retention schedule.
We may update these terms. For changes that materially affect your rights we give at least 30 days' notice by email and publish the revision date below. Continuing to use the software after that date means you accept the revised terms. If you do not, you may cancel and we will refund any prepaid, unused fees.
This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.
Questions about these terms: billy@falconneststore.com.
