Summary

• Every subscription plan includes a 14 day free trial. You will not be charged if you cancel during it.
• Cancel any subscription at any time. It stops at the end of the period you have paid for.
• Unused one-off packs are refundable within 14 days.
• Consumers in the UK and EU keep their statutory 14 day right to cancel.
• Refunds go back to the original payment method within 5 to 10 business days.

Falcon Voice Core and Pro, and Falcon FDE Solo and Team, include a 14 day trial. No charge is taken until the trial ends. Cancel before it ends and you pay nothing.

We email you three days before a trial converts, so a forgotten trial does not become an unexpected invoice.

Cancel from your account under Subscriptions, or email billy@falconneststore.com.

Cancellation takes effect at the end of the current billing period. You keep full access until then. We do not pro-rate a partial month, because you retain the service for the whole period you paid for.

Annual plans can be cancelled at any time and end at their anniversary. If you cancel an annual plan within 14 days of the initial purchase and have made only trial-level use of it, we refund it in full.

If you are a consumer in the UK or EU, you have 14 days from purchase to cancel for any reason.

Because our software is supplied digitally and available immediately, you are asked at checkout to acknowledge that supply begins right away. Where you have used the service during the cancellation period, we may deduct a proportionate amount for what you used. If you have not used it, you get a full refund.

This right does not apply to bespoke services already begun at your request, such as a Custom Voice Cloning project once training has started, or an Onboarding engagement once the first session has taken place.

Voice Minutes Packs — refundable in full within 14 days if no minutes from the pack have been consumed. Partially used packs are not refundable.

Custom Voice Cloning — refundable in full before we accept your audio and begin training. After training starts, refundable only if the delivered voice fails the agreed quality bar after the included tuning iteration.

Onboarding and Migration — refundable in full before the first scheduled session. If we determine during the first session that the work is not feasible, we refund in full at that point.

If we fail to deliver what the product page describes, you are entitled to a remedy regardless of the periods above. Contact billy@falconneststore.com and we will repair, replace or refund.

Where you have a contractual SLA, service credits are calculated and applied automatically to your next invoice. You do not need to claim them.

Refunds are returned to the original payment method. We do not issue refunds by other routes, which protects you against payment fraud.

Card refunds typically appear within 5 to 10 business days depending on your bank. Invoiced customers are credited against the next invoice, or paid by bank transfer if no further invoice is due.

We email you when a refund is issued, with the amount and reference.

Email billy@falconneststore.com and a different person will review it. We aim to respond within five business days.

Raising a dispute with your bank before contacting us is your right, but it is slower for both of us and we would rather just sort it out.