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Falcon Nest

Your voice platform, inside your own perimeter.

Falcon Voice Enterprise

Deploy the full voice runtime in your own VPC or data centre, with unlimited concurrency, custom voices, SSO, a contractual SLA and a named delivery contact.

  • Single-tenant, deployed in your own VPC
  • Unlimited concurrency
  • Custom brand voice training included
  • 99.95% SLA with service credits
Choose a plan

Licence keys are issued the moment payment clears. Prices exclude VAT, which is calculated at checkout from your billing country.

Overview

Falcon Voice Enterprise is for organisations where the constraint is not capability but control. The same runtime that powers Core and Pro is deployed inside your own AWS, Azure or GCP account, or on your own hardware, so call audio and transcripts never cross your network boundary.

Concurrency is unmetered — sized to the infrastructure you provision rather than to a licence tier. Custom voices can be trained from your own recordings so the agent sounds like your brand rather than like a stock voice. Access is governed through your existing identity provider over SAML or OIDC, with role mapping, SCIM provisioning and an immutable audit log of every configuration change and every call.

Commercially, this tier is a contract rather than a plan: a 99.95% availability SLA with service credits, a signed data processing agreement, security review support, and a named delivery contact who knows your deployment. Annual billing by invoice and multi-year terms are both available.

  • Single-tenant deployment in your VPC, your region, your keys
  • Unlimited concurrency and custom-trained brand voices
  • SAML/OIDC SSO, SCIM, immutable audit log, 99.95% SLA

Capabilities

  • Runs inside your perimeter

    Single-tenant deployment into your AWS, Azure or GCP account, or onto your own hardware. Audio, transcripts and embeddings stay within your network boundary.

  • Unmetered concurrency

    No licence ceiling on simultaneous conversations. Capacity is bounded only by the infrastructure you choose to provision.

  • Custom brand voices

    Train voices from your own recordings, with written consent controls and per-voice usage restrictions. Two custom voices are included.

  • Enterprise identity

    SAML 2.0 and OIDC single sign-on, SCIM user provisioning and de-provisioning, and group-to-role mapping from your directory.

  • Immutable audit log

    Every configuration change, prompt revision, access grant and call event is written to an append-only log, exportable to your SIEM.

  • Your keys

    Bring your own KMS key for encryption at rest. Key rotation and revocation stay under your control, including the ability to cryptographically shred data.

  • Contractual SLA

    99.95% monthly availability with service credits, a signed DPA, and support for your security and procurement review process.

  • Named delivery contact

    A single named engineer who knows your deployment, joins your release planning, and is reachable on an agreed escalation path.

Where it earns its keep

  • Regulated industries

    Financial services, healthcare and public sector deployments where call content cannot leave a controlled environment or a named jurisdiction.

  • Contact centre replacement

    Run thousands of concurrent conversations across dozens of lines and languages, integrated with your existing CRM and workforce management.

  • Embedded in your product

    White-label the runtime inside your own platform and resell voice capability to your customers under your brand.

Questions

Does any data reach Falcon Nest on this tier?
No call audio, transcripts or embeddings. The deployment reports anonymised licence and version telemetry so we can support you, and even that can be disabled for fully air-gapped installations.
How long does deployment take?
A standard cloud VPC deployment is typically two to three weeks from signed contract, most of which is your own change and security review. On-premise and air-gapped installations usually run four to six weeks.
How are custom voices handled ethically and legally?
A custom voice requires documented consent from the speaker, which we record against the voice. Each voice is restricted to your tenant and can be revoked. We will not train a voice from recordings of a person who has not consented.
What is the commercial minimum?
Enterprise is an annual contract billed by invoice. The listed price is the entry point for a standard single-region deployment; multi-region, air-gapped and white-label arrangements are quoted individually.
Can we run an evaluation before committing?
Yes. Evaluations run on a Pro tenant so you can validate behaviour quickly, then migrate configuration into your own deployment. Prompts, tools and knowledge bases transfer without rework.