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Falcon Nest

Ten thousand extra minutes, no contract change.

Voice Minutes Pack

A one-off block of 10,000 conversation minutes that tops up any Voice AI subscription. Minutes never expire and are consumed only after your monthly allowance is used.

  • 10,000 conversation minutes
  • Never expires
  • Stacks with other packs
  • Used only after your monthly allowance
Choose a plan

Licence keys are issued the moment payment clears. Prices exclude VAT, which is calculated at checkout from your billing country.

Overview

Call volume is rarely flat. A product launch, a billing cycle, or a service incident can double inbound traffic for a fortnight and then return to normal. Moving up a tier for that fortnight is the wrong shape of solution.

A Voice Minutes Pack adds 10,000 conversation minutes to your account as a one-off purchase. Packs are consumed only after the minutes included with your subscription are exhausted, they never expire, and they stack — so buying two now and using them across four months is entirely reasonable.

Nothing about your configuration changes. Concurrency, languages, voices and routing stay exactly as they are; you are only buying headroom on volume.

Capabilities

  • Minutes that keep

    Packs have no expiry date. Unused minutes stay on the account indefinitely, so buying ahead of a known peak carries no risk.

  • Consumed last

    Your included monthly minutes are always used first. Pack minutes only start draining once the monthly allowance is gone.

  • Usage alerts

    Email notifications at 80% and 100% of your included allowance, and again when pack minutes fall below 1,000.

  • Clean accounting

    A one-off invoice line rather than a variable overage charge, which makes it far easier to attribute cost to a specific campaign or incident.

Where it earns its keep

  • Product launches

    Cover a spike in enquiries around a launch without committing to a higher tier for the rest of the year.

  • Seasonal peaks

    Buy ahead of a known busy period so capacity is in place before the calls arrive rather than after.

Questions

Do I need an existing subscription to buy a pack?
Yes. Packs top up an active Falcon Voice subscription and cannot be used on their own. If you have not subscribed yet, start with Falcon Voice Core.
Do the minutes really never expire?
Correct. They remain on the account for as long as the account is active, including across plan changes and upgrades.
Can I get a refund if I bought a pack I did not need?
Within 14 days of purchase we will refund a pack in full provided none of its minutes have been consumed. Partially used packs are not refundable.